Before your Holiday

A. Advanced Passenger Information

1. What is Advanced Passenger Information?
You need to provide Advance Passenger Information (API) before you go on holiday if you’re travelling with all the airlines that you travel with. It’s also called APIS, Secure Flight or e-Borders. In a nutshell, this is information from your passport that’s required by the government of the country you’re travelling to.

2. How do I provide my API details?
We will send you a form along with your confirmation invoice and ATOL certificate. Simply fill in the form and email or post it back to us and we’ll do the rest.

3. When do I need to provide my API details?
We need to have your details as soon as possible after you book so that we can send your tickets to you well before your departure date. So as soon as you reasonably can.

4. Why do I need to provide my API details?
API information is required by the border control and security authorities of the different countries that we feature. They use the details to do routine checks on the identity of passengers before they arrive in the country. It’s a condition of your booking that you must provide your API information.

5. How do I know if you’ve received my API details?
We will let you know if we haven’t received your API details before you travel. We’ll call or email you in good time.

B. Booking your holiday

1. Can I book my holiday online?
No. We like to speak with all our guests to ensure that we are providing you with the right holiday within the Discerning Collection portfolio. So we will book the holiday for you usually whilst on the phone. We’d hate it if you booked online and inadvertently got the wrong holiday and never travelled with us again! We’d rather not sell you a holiday if we really couldn’t provide what you really wanted.

2. How much is the deposit?
Actually the amount of deposit on your holiday can vary depending on the flight cost. Unlike most operators we can sell you a holiday from any airport and on any day of departure within reason and of course provided that the airport in question actually has flights to your chosen destination. What we charge as a deposit is normally the cost of the flight and we will tell you the exact amount during the booking process.

3. When do I get my tickets?
This is normally around 2 weeks before departure provided that the holiday has been paid in full and your API details (see above for more information on API). The balance of your holiday should be paid at least 8 weeks prior to departure and we will send you a gently reminder is this hasn’t been done.

4. I’m married but my passport is in my maiden name, what name do I use?
We always use the name that is in your passport as this is the document that the airline and immigrant officials will check. Your tickets will always be in the same name that in shown in your passport, which of course will also match your API details.